Return Policy

Elavere Return Policy

At Elavere, we strive for complete customer satisfaction. If you have received the wrong item or a defective product, please contact us at info@Elavere.com so we can assist you further.

If you are not fully satisfied with your purchase, you may return the goods within 30 days of receipt, provided they are in their original, saleable condition.

Upon receiving your return, you will be eligible for a full refund, excluding the cost of return shipping. We cannot refund or exchange items that appear used, opened, or are not in their original condition.

Return Terms and Guidelines:

• Condition of Items: All returned items must be unused, unopened, and in their original packaging.
• Return Shipping Costs: Return shipping costs are your responsibility.
• Packaging: Please ensure all returned items are well-packaged to prevent damage during transit.
• Shipping Options: We recommend using a trackable, insured shipping service for returns, as we cannot be held responsible for items damaged or lost during the return process.
• Return Authorization: Make sure your return form is approved. Returns without approval may not be processed.

Easy Returns in Three Steps:

Step 1: Request return instructions via the contact form below. Provide your order number, email address, and reason for return.

Step 2: Send Your Order Back to the return address and include a Track & Trace code with your package. As the sender, you are responsible for the return shipping to avoid any misunderstandings.

Step 3: Receive Your Refund within five business days after we receive your package. Once we have processed your return, we will refund the purchase amount back to your account.

Questions? Feel free to contact us at info@Elavere.com for more information.